Compliance doesn’t prevent all consumer complaints, but it goes a long way toward happier customers and borrowers — and better business for MLOs.
Mortgage complaint trends
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VRC: Real Estate Made Reel™
California’s first DRE-approved video-based renewal course – the classic.
Newly published related content
DRE Bulletin Digest: Winter 2026
The Winter 2026 Real Estate Bulletin lays out the California Department of Real Estate’s expectations for ethical conduct by its licensees in the age of ARMs, digital brokerages, and AI.
Form-of-the-Week: Credit report disclosure forms for originating an SFR mortgage — Forms 302, 217, 217-1, 217-2 and 219
A mortgage loan originator (MLO) processing an SFR mortgage application pulls a credit report, advises the applicant of the credit agency’s score and any derogatory financial information which suggests adverse action on the application. Critical to approval, the applicant provides the MLO with explanations for the derogatory items so the MLO can process the application.
Fannie Mae, Freddie Mac accept new credit score model
Lenders and MLOs now have more Enterprise-approved options for qualifying homebuyers with thin credit histories.
The representation of a seller-client
Learn how to manage licensed activities as a seller agent from soliciting a seller-client and organizing the marketing of their property through closing a transaction.
CFPB cuts into mortgage discrimination rules
A new CFPB federal rule shaves down the definition for what lender actions qualify as mortgage discrimination.
Designated officer missteps
This article presents three real-life scenarios in which each licensed brokerage corporation’s designated officer conducted unlawful activities which led to disciplinary and enforcement actions by the DRE.
Changing a real estate corporation’s Designated Officer
Avoid the cancellation of licenses attached to a corporate license by following proper DRE procedures to make Designated Officer changes.
A Designated Officer’s diligence guidance
Learn about a designated officer’s duties to maintain corporate and employee compliance with Real Estate Law.
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