Better lender bureau will accept your mortgage grievance

Who do you think should be responsible for receiving and resolving mortgage complaints from home loan borrowers?

  • Government agencies – the Consumer Financial Protection Bureau (CFPB) is an important mediator (57%, 41 Votes)
  • Lenders and mortgage servicers – go straight to the source (38%, 27 Votes)
  • Brokers and agents – they’re the ones who represent the borrowers in the first place (5%, 4 Votes)

Total Voters: 72

Home loan borrowers may now submit a mortgage complaint online with the Consumer Financial Protection Bureau (CFPB), the recently-launched government agency fathered by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank).

The online mortgage complaint form allows borrowers to write the details of their case as well as upload supporting documents. (Online chat forums are available on the website for borrowers who have questions.) The CFPB will then forward the complaint to the lender and the borrower will be issued a tracking number to monitor the progress of their complaint. [Click here to file a mortgage complaint with the CFPB.]

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